Course Description

Emotional intelligence is the ability to understand, express, and manage your own emotions, develop and maintain good social relationships, think clearly and solve problems under pressure. This course will cover how emotional intelligence is a critical component of personal and professional success. 

Just like IQ (intelligent quotient) is a numerical value correlated with cognitive ability or traditional intelligence, EQ (emotional quotient) is a numerical value associated with emotional intelligence. Your IQ might get you in the door, but your EQ, or capacity to engage with others and regulate your own emotions, will decide your level of success in your life and career.

This introductory course will provide you with a basic understanding of emotional intelligence and why it is essential and helps you identify your personal strengths and development opportunities in the 15 emotional intelligence competencies from the EQ-i 2.0® model. This program is broken down into ten videos to teach you how to use your emotional intelligence to set yourself apart.

Minor Program 1 Overview

This introduction to the emotional intelligence program is designed to give you a foundational understanding of emotional intelligence and its relation to workplace and leadership effectiveness. Participants will learn the differences in IQ vs. EQ and describe the EQ-i 2.0® model and its competencies. You will walk away knowing the benefits of emotional intelligence and how applying these skills to the workplace will enhance your professional effectiveness.

Learning Objectives 

  • Learn what emotional intelligence is, and it can help you better manage stress, build healthier relationships, be more effective at work and enhance overall happiness.

  • Recognize how emotional intelligence relates to leadership effectiveness when inspiring, motivating and coaching your team.

  • Understand the difference between IQ and EQ.

  • Discover how your brain processes emotions and how your personal history shapes how your brain responds. 

  • Interpret the EQ-i 2.0 model and the five composite scales of self-perception, self-expression, interpersonal, decision-making and stress management. 

Carolyn Stern

Carolyn Stern is the President and CEO of EI Experience - an executive leadership development and emotional intelligence training firm. She is a certified Emotional Intelligence and Leadership Development Expert, professional speaker and university professor.

Stern's emotional intelligence courses and modules have been adopted by top universities in North America. She has also provided comprehensive training programs to business leaders across the continent in highly regarded corporations encompassing industries such as technology, finance, manufacturing, advertising, education, healthcare, government, and food service.